9nerz
9nerz is task and ticket management built the other way around: your structure isn't an afterthought bolted onto a generic tracker, it's the thing everything else is shaped by.
Growing companies need accountability tied to who reports to whom. But the tools that promise it make you rebuild your hierarchy from scratch inside a generic project tracker, then charge you for chat, wikis and automation you'll never open. The reporting structure — the part that actually decides who can assign what, who signs off, and what a report means — is treated as configuration you do once and forget.
9nerz inverts that. You model your real organization first: units you name, roles you define with ranks, reporting lines you set. From then on, task routing, visibility, permissions and reporting all resolve against that structure — and when you move a person or a whole team, the work follows the new chain automatically, with cycle and rank checks keeping it sane.
It does a focused set of things well — structured tasks, email-to-ticket support, document handling and audit — rather than a little of everything. That focus is deliberate: it's what lets 9nerz stay fast, stay cheap, and stay understandable.
Your departments, roles, ranks and reporting lines aren't a setting buried in an admin panel — they're the foundation every task route, permission and report is built on.
No fixed hierarchy, no forced role names, no vendor-imposed workflow. Each organization defines the shape that matches how it actually works.
Free gives you the whole product on a small footprint. You upgrade when your structure outgrows the caps — never to unlock something we withheld.
Every organization is fully isolated. Your people, structure and data never touch another company's, and we never store your card number.
One product, shaped by your structure — not a suite you have to assemble.
Build units, roles and reporting lines. Set who can invite, who can restructure, and what needs approval first.
Managers assign work down the chain with a reviewer, revert history and full comment trail. Deadlines and desk-time surface overdue work early.
Point a support address at 9nerz. Inbound mail becomes a ticket in the right department's queue, with routing rules and SLA escalation.
Attach contracts and specs to any task or ticket — scanned for safety and previewed inline, no downloads.
A generic audit trail across every write path, and boards that roll up into throughput, bottlenecks and completion trends.
A separate super-admin layer for platform operations — billing health, escalations, and account recovery — kept well away from tenant data.
Teams of roughly 10 to 300 people who run on a clear chain of command — agencies, operations and logistics businesses, service teams, and support desks — especially in Nigeria and other fast-growing markets where the price of a full enterprise suite is the reason accountability tooling never gets adopted.
9nerz is independent and founder-led. We ship in small, phased releases and keep the surface area tight on purpose. The hosted plan is what pays for support and uptime, so the roadmap answers to customers rather than to investors.
Free covers small teams in full. Unlimited is one flat price — $80/month, USD — and lifts every structural cap. The first 200 organizations to upgrade lock the founding rate: $80/month that never increases, even as we add features.
No sales call, no setup fee. Create your organization, model your structure, and start running the work.
